What our Customers say...
Professional crew, hardworking, very clean, very informative
Very professional. Excellent service and very nice people.
Super crew, totally professional!
Good service & polite staff
Everyone on the team that helped me was extremely nice, explained what they were going to do before they did it, and dealt directly with my insurance company which was extremely helpful and made things so much easier for me. I very much appreciated all the work and help.
Prompt & super attentive to our needs!
Exceptional customer service & highly recommend their services.
So happy with timeliness and professionalism of everyone involved.
ABSOLUTELY INCREDIBLE! They went to the ends of the earth for us.
Excellent Service - Maricella and her crew were amazing
The SERVPRO staff was on top of our immediate needs from the moment they stepped into our flooded dwelling. The SERVPRO staff were very helpful, kind, and professional at all times. Thanks, SERVPRO for taking care of our family when we were in dire straits!
Nick's crew & Nick were very helpful during a very stressful time. They were on time, courteous, and efficient. I would definitely recommend them!
Maricella, vega, and the whole crew answered all my questions and explained everything every step of the way. Very hard workers!
The workers did a very good job very clean. I will recommend SERVPRO anytime. Thanks
All were very professional, I would highly recommend to others.
Everyone at SERVPRO has been stellar in their professionalism, courtesy, and communication relationships. I would strongly recommend SERVPRO for anyone wanting professionals to work with.
Very professional and polite team. Maricela rocks!!
Good oversite of job & clean up.
Thankful SERVPRO was recommended. Came downstairs to find bathroom with standing water that had come up from the toilet and seeped underneath floorboards into the family room. Vega and Maricela were there with a team that night, had everything picked up and the drying process started. Both were very friendly and helpful. Would definitely recommend asking for them when you call SERVPRO!
Our upstairs toilet overflowed two weeks ago so I immediately called SERVPRO of Mission Viejo. I used them once before and was extremely satisfied with their results. This time the service was even more exceptional. The flood was extensive on two floors. They had a team of 10 people over packing up our kitchen and family room to help mitigate the damage as quickly as possible. Every dish was wrapped in bubble wrap. Each box had a drawing and description of where the items were to be returned. The supervisor, Marcella, kept me advised of issues that were found so I was always in the loop. The owner, Nick, called frequently to check-in. At the end of each day, the crew cleaned up their work. I highly recommend them to anyone in need of emergency restoration.
Steve & Heather
Great company great people especially Maricela and Vega I would like to thank them for their hard work.
SERVPRO was professional, good, and awesome to work with
We own and operate a portfolio of commercial buildings and had a flooding on Sunday Mother's Day of 2020 that flooded around 48,000 SF of an office/Lobby and Lab space in San Clemente CA. We desperately tried to get other remediation company to respond but only SERVPRO came through quick enough with a large team within hours. Nick and Sue as well as Jonathan and their entire crew (anywhere from 12-45 people onsite at any given time) did a great job dealing with the different tenants, the insurance and the dryout and removing all flooring and cutting out drywall etc. The entire crew was very friendly, responsive, professional and very easy to work with. I hope you will never have such a large flooding; but if you do, I would definitely recommend SERVPRO to help you take care of it.
Completely satisfied with all work & employees.
Professional, great communication, great team
Pleasant to work with.
Vega & Maricela were fantastic!
The service was outstanding! Awesome set of personnel.
Incredible team! From start to finish they did an incredible job during a challenging time.
Very helpful and fast services and professionally handled.
Super people, super company! Great job
Great service & attitude!
SERVPRO was well-trained and equipped to handle my water emergency.
We were extremely satisfied with the service provided by SERVPRO of Mission Viejo.
Sue has been my primary contact from day one. She is courteous and very efficient. She kept me well-informed. She is great. I am very happy with the excellent service.
Did a great job!
They were extremely professional, thorough & cleaned up!
This team was top of the line and I would recommend them to all my associates.
Everything was great! The team was professional & courteous. Thank you so much.
Both Nick and Sue are excellent to work with. I will refer to my friends for sure for your service.
I would be happy to recommend you to any future customer. Your service in the middle of my surgery was exemplary!
They did a great job. I appreciate the service.
Everyone was very nice & very knowledgeable and helpful getting us through this difficult process.
They were prompt & took very good care of us!
They were the best! They had all the correct equipment - fans, blowers. They knew exactly what to do, and they were so helpful at a time when we were so in need.
Quick services. 10 out of 10 would use this company again.
Very polite people. No problems whatsoever.
All work completed to my satisfaction. Thanks!
Impressed with the company's quick services.
We were very impressed with our services completed.
Crew was prompt and attentive.
Great job, company was great help.
They were great! Easy process.
Very professional, guys were awesome!
The onsite staff was excellent and they are very thorough with their work.
Great crew, worked quickly & efficiently.
10 out of 10 rating!
Excellent service!! Sue is wonderful!
Very impressive, thorough professional and hard-working. Crew works well together and have positive attitudes. I would definitely use them again and highly recommend SERVPRO of Mission Viejo to others.
Mike took extreme care to keep the house clean. Despite having to rip out drywall. Mike did a terrific job.
Great communication with the office and very efficient and prompt. The gentlemen on site were extremely polite and professional. Thank you for all of your help!
Great! It was the work with the general contractor (Nick Macalello) that made the job go so well. He is very dependable, and his work is outstanding. He also kept a very clean job site. Nick, you and your office can use myself or property anytime for a reference. Thank you so much for a JOB WELL DONE.
Time and info regarding problem very helpful. Thanks, helped us in time of need.
Professional, competent & nice people doing whatever it takes to get the job done right. Follow through was excellent. Nick & his staff were fantastic during a tough emotional time for our family. There is nothing they could have improved upon in terms of service or professionalism or quality. I am willing to refer them to anybody I can and I will refer clients in the future.
This is my second water damage experience and SERVPRO took good care of my house in both incidents.
On May 14, 2007 I had a garage fire which gutted my garage and destroyed 2 cars. A week later I met with Nick Macalello of SERVPRO of Mission Viejo. I didn't know it at the time but this was the best meeting i had with a reconstruction company!
.... My family and I are ecstatic about the work they did. - Our home looks like the fire never happened. - After all, they keep telling me it looks "As Though It Never Happen"!
On August 8, 2009 a washing machine malfunction caused extensive water damage to eight rooms and adjacent areas of our home. Firemans Fund adjuster, SERVPRO Manager, Nick Macalello, SERVPRO Technician Jesse Parra, and subcontractors restored our home to better than new condition and beyond our expectations.
We wish to express our appreciation for the professional courtesy, craftsmanship and resolve for customer satisfaction displayed by all parties involved. It was a comfort to us.
I wanted to thank you for the excellent job you have done for me. I am so pleased with your work. I am amazed how quickly you responded after the disaster. I was impressed that you cane out so late at night and stayed and set up all the equipment to reduce any further damage. - I really appreciate that since I was so overwhelmed with all that had happened. The house looks fantastic. You would never know it had been damaged.
I want you to know how happy I am with the work your company has done for me. - The first night, when your emergency crew came...I was obviously overwhelmed. They were so kind and professional and so thorough.
My insurance company sent over another company to bid the repair portion of the job because your crew was too busy....I was disappointed
I was so happy when I got the call that your team was available to do the restoration. I've been happy ever since.
...It is with significant pleasure that I have this opportunity t thank him for his attention and service in satisfying the damage done to our home.
Nick has been the man in charge from day one........ making each and every required service a pleasure.
We experienced the loss in our home surrounded by items collected over the last 56 years since our wedding day. Nick took great care with sincere tenderness to dissipate the sadness that we had experienced.
I am writing to let you know what an outstanding job Nick Macalello did with the work on my home. He and his team went above and beyond on the project and upon completion, you were unable to tell that any damage had been previously done. Nick is extremely professional, pays attention to the needs and desires of the client, and maintains an excellent work ethic.
.....I would without a doubt use him again and would highly recommend him.
I want to express how happy we were with the claims handling and repairs of our home.....They assured us that over and over that things would get back to normal and that we would be extremely happy with the results. They were right!
We will be forever grateful to all who helped us through. Thank you from the entire Savage Family!
..we were out of town when our house experienced a water leak caused by a broken pipe...When we returned our insurance agent suggested SERVPRO of Mission Viejo.
Our experience with SERVPRO of Mission Viejo was exceptional! We appreciated your communication and attention to details while completing the restoration of our house in a timely manner.
...Plus you were pleasant throughout the completion of the project. We sincerely recommend your services to others....
I want to congratulate you and your staff for the way you handled our immediate needs. After one of our pipes broke and caused extensive water damage....within a short time your people were in our house and the restoration was started.
Your people were professional and courteous. You obviously trained them well.
Please feel free to use me as a reference....
SERVPRO recently took care of water damage to my home. I would like to express satisfaction for the quality and professionalism of the workers. I was very pleased with the work and would recommend SERVPRO to others for their conduct.